RefumbusWe’re embedded with your team
Submit tickets, request new templates, or chat directly with your assigned strategists. Our support model blends real humans with a responsive automation layer.
Workspace chat
DM our automation strategists directly within your dedicated Slack or Teams channel.
<5m median response
Automation status
Monitor service health, queue latency, and integration uptime in real time.
99.95% uptime
Incident desk
Escalate critical issues for immediate triage with engineering and success leads.
24/7 coverage
Submit a support ticket
Share as much context as possible so the right specialists can jump in. For severity 1 issues, include order IDs or automation IDs.
Success concierge
Quarterly business reviews, automation audits, and proactive roadmap planning keep your copilots aligned with KPIs.
48h
Average rollout
96%
Satisfaction
FAQ
How do I submit a priority ticket?
Use the incident desk channel inside your workspace hub or this form with priority = urgent. Our global on-call team responds within 15 minutes.
Can we request new automation templates?
Yes. Include your KPIs, data sources, and brand guidelines. We scope, prototype, and deploy to your sandbox before launch.
Where can I review platform status?
Visit the status dashboard for live uptime metrics, historical incidents, and scheduled maintenance windows.