Lifestyle retail, beauty, home goods, CPG, and direct-to-consumer brands orchestrating AI-first playbooks.
30+ brands scaled
Results dashboard
Revenue lift, hours reclaimed, and CSAT tracked across every automation and storefront touchpoint.
Finance-ready reporting
Before & after
Three brands, three transformation arcs
Witness how different ecommerce teams adopted immersive automation and the measurable impact that followed.
Lumen & Loom
Case study 01
Premium home goods brand scaled automation across support, retention, and merchandising while maintaining a human, concierge feel.
Before
Manual triage of 68% support tickets
Cart recovery relied on static discounts
Inventory alerts managed via spreadsheets
After
71% tickets resolved by AI copilots
$420K incremental revenue recovered
Inventory anomalies surfaced within minutes
“Automation finally feels like an extension of our brand experience. Shoppers get richer storytelling and our team gets time back to design the next big drop.”Morgan Atkins, VP Ecommerce
Waveform Nutrition
Case study 02
Fast-growing supplement label needed a pricing-safe way to expand replenishment campaigns and product education without overloading support.
Before
Retention campaigns limited to monthly email batch
Support escalations slowed to 8 hour response
No visibility into prompt performance
After
Self-optimizing replenishment journeys
Response SLA at 45 minutes
Experiment dashboards with ROI callouts
“The immersive landing experiences and AI copilots made our subscribers feel like VIPs. Revenue uptick arrived within a month.”Nyla Rao, Head of Lifecycle
Atlas Outfitters
Case study 03
Outdoor retailer unified marketing, CX, and ops automations to launch limited-edition drops that sold out within hours while managing returns elegantly.
Before
Fragmented data across support and inventory
Manual workflows for drops and returns
No clear attribution for automation
After
Single automation OS with governed access
Returns automation reduced agent load 38%
Revenue attribution dashboards for leadership
“We now treat automation as a creative canvas. Launching immersive campaigns takes days, not months.”Jordan Lee, Director of Digital
Voices from the field
Testimonials from automation partners
Talia Rivers, COO, Crescent Commerce
Their team doesn't just deploy templates—they co-build experimentation roadmaps and surface insights before we even ask.
Diego Martinez, VP Brand, NovaGear
The 3D storefront experiences boosted session-to-purchase conversion by 22% while keeping brand storytelling intact.
Emily Chen, Head of CX, Orbital Beauty
We finally have a unified view of automation impact. Finance loves the attribution dashboards as much as CX loves the copilots.
Design your first immersive automation pilot
Connect with our strategists to map the narrative, select templates, and preview the interactive storefront experience tailored to your brand.
Refumbus
